XML FeedsFailed to login to the Account ADMIN as the specified credentials are invalid
By admin on Jan 6, 2010 | In Parallels Helm | Send feedback »
Yet another problem with HELM.
Yesterday and for no reason whatsoever my admin username/password were no longer accepted by HELM and I could not reset the admin password (password reset failed error message).
I tried many things without success and in the end the only work around I managed to find was to edit the HEML SQL database (you may need to install the free sql studio express management to do this).
1. Open the Login table
2. Copy and paste the existing user login that does not work as a new row at the end of the table
3. Change the name to admin2 (if it is not taken) and add password the digit 1 - Leave the rest of the details the same
4. Login with the new details (password is 1)
5. reset the password using the normal helm web interface
Use at your own risk as always!
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